Global Leadership Skills: Thriving in Multi-Cultural Environment

• Senior leaders and executives looking to enhance their global leadership capabilities.
• Managers and team leaders working in multi-cultural or international environments.
• HR professionals responsible for managing and developing diverse teams.
• Professionals aiming to expand their understanding of global business practices and cultural dynamics.
• Individuals preparing for leadership roles in multinational companies or global teams.

Day 1: The Global Leader

• Global Leadership and Cultural Intelligence (CQ)
• Situational Leadership in Global Contexts
• Hofstede’s Cultural Dimensions
• Overcoming Bias and Stereotyping
• Challenges When Leading in a Global Context
• The ‘GLOBE’ Six Leadership Behaviours

Day 2: Cross-Cultural Communication

• Communication: Building a Foundation
• Hall’s High Context and Low Context Communication
• Cross-Cultural Communication Styles - The Lewis Model
• Approaches to Giving Feedback
• Verbal and Non-Verbal Communication Across Cultures
• Listening Styles Across Cultures

Day 3: Leading Global Teams

• Team Needs that Transcend Cultures
• Understanding the Culture Map
• Eliciting High Performance - A Standard Model
• Conflict and Confrontation within the Team
• Attitudes to Time: Monochronic and Polychronic Cultures

Day 4: Working Globally - Winning Business and Keeping Clients

• Trompenaars’s Cultural Dimensions
• Building Trust - Understanding Varying Interpretations and Implications
• Multi-Cultural Client Relationship Management
• Business Etiquette Across Cultures
• Creating a Multi-Cultural Vision and Strategy

Day 5: The Future of Global Leadership

• The Inglehart-Welzel Culture Map
• How Globalisation has Shaped the Last 50 Years
• Ethical Decision-Making in Multicultural Contexts
• From Insight to Action
• Next Steps