Business Continuity & Crisis Management

This course is ideal for professionals involved in crisis and continuity management, including:

• Business Continuity Managers
• Disaster Recovery Managers
• Crisis Management Executives
• Emergency Management Professionals
• Senior Managers and Operations Managers
• Individuals interested in learning how to respond effectively to crises.

Day 1: Understanding Business Continuity & Crisis Management

• Defining strategic crisis management and its relevance to organizational success.
• Identifying various risks and how they impact business operations.
• The value of Business Continuity Planning (BCP) for organizations.
• Exploring the necessity of BCP: Key benefits and challenges.
• The role of crisis management and the need for proactive planning.

Day 2: Risk Assessment and Business Continuity Planning

• Examining the difference between crisis management and business continuity planning.
• Do you need a Business Continuity Plan? A discussion on the necessity and benefits.
• Reviewing real-world examples of crises and effective responses.
• Key considerations when designing a BCP program.
• The role of electronic risk monitoring platforms in crisis management.
• Overcoming obstacles to effective BCP, including "The Human Factor."

Day 3: Developing and Implementing a Business Continuity Plan

• Steps to creating a comprehensive and effective Business Continuity Plan.
• How to communicate effectively during a crisis.
• Guidance on program structure, ownership, and evaluation for sustainability.
• Understanding international standards for crisis management.

Day 4: The PDCA Model and BCP Implementation

• The PDCA (Plan-Do-Check-Act) model in the context of business continuity.
• Organizational context: Aligning BCP with overall business strategy.
• Defining ownership, accountability, and leadership roles in crisis management.
• Planning, support, and operations for an effective BCP.
• Performance evaluation and continuous improvement of BCP systems.

Day 5: Post-Crisis Recovery and Action Plan

• Actionable templates for developing a robust BCP.
• Best practices for organizational recovery after crises.
• The "Fast-Track" Business Continuity Plan: Key steps to expedite recovery.
• Bringing it all together: Finalizing plans and ensuring future crisis preparedness.