Workplace Mediation & Conflict Resolution
Public Speaking & Communications
Workplace Mediation & Conflict Resolution
| Duration | 5 Days |
|---|---|
| Language | English |
| Course Format | Classroom |
| Certificate | Yes |
Detail
This course focuses on equipping professionals with the skills to effectively mediate conflicts and resolve disputes within the workplace. Participants will gain a deeper understanding of conflict dynamics, mediation techniques, and strategies for fostering a collaborative work environment. Through practical exercises and case studies, attendees will develop the ability to navigate difficult conversations, manage conflicts constructively, and facilitate mutually beneficial solutions.
Develop the ability to identify and analyze conflicts in the workplace
Learn the core principles and practices of mediation and conflict resolution
Acquire techniques to manage emotions and prevent escalation during disputes
Improve skills in negotiating and facilitating win-win solutions
Enhance communication strategies for managing conflicts and fostering cooperation
Build the confidence to mediate and resolve conflicts as an impartial third party
HR professionals and managers involved in conflict resolution and employee relations
Team leaders and supervisors who need to address workplace conflicts
Professionals working in environments with diverse teams and high potential for conflict
Anyone interested in improving their communication and mediation skills in the workplace
Day 1: Introduction to Workplace Conflict and Mediation
Understanding the nature of conflict in the workplace
Types of workplace conflicts and their impact on team performance
Introduction to mediation and conflict resolution concepts
The role of the mediator: Impartiality and neutrality
Case studies: Common workplace conflicts and initial analysis
Day 2: Mediation Process and Techniques
Stages of the mediation process: Preparation, negotiation, and agreement
Building rapport and trust as a mediator
Active listening techniques and their role in mediation
Questioning and reframing skills for effective mediation
Role-playing: Practice mediation scenarios
Day 3: Conflict Resolution Styles and Strategies
Identifying different conflict resolution styles: Avoiding, accommodating, competing, compromising, and collaborating
Matching resolution strategies to the type of conflict
Managing emotional responses during conflict resolution
Techniques for defusing hostility and fostering a collaborative environment
Case study: Conflict resolution in practice
Day 4: Overcoming Barriers to Resolution
Identifying barriers to successful conflict resolution
Managing power imbalances in the mediation process
Overcoming communication breakdowns and misunderstandings
Dealing with uncooperative participants and difficult behaviors
Techniques for maintaining objectivity and emotional control
Day 5: Advanced Mediation Skills and Organizational Conflict Management
Mediation in high-stakes or complex conflict situations
Designing conflict resolution systems within an organization
Using mediation to prevent future workplace conflicts
Developing strategies for managing ongoing conflicts
Final role-play: Mediating a challenging workplace conflict
Classroom Dates
Dubai (UAE)
5950€
Milan (Italy)
5950€
Rwanda
5950€
Amsterdam (Netherlands)
5950€
Istanbul (Turkey)
5950€
Dubai (UAE)
5950€
Lisbon (Portugal)
5950€