Performance Management

This course is ideal for HR professionals, managers, team leaders, and organizational leaders involved in performance management. It is also beneficial for those looking to enhance their skills in employee evaluation, performance improvement, and strategic alignment of team goals.

Day 1: The Foundation of Performance Management

• Introduction to Performance Management
  
  • Strategic importance and benefits.
  • Aligning performance with business goals.
• HR and Leadership's Role in Performance Management
  
  • The role of leadership and HR in driving performance.
  • Creating a performance-driven culture.

Day 2: Setting Clear Objectives and KPIs

• Quantitative vs. Qualitative Objectives
  
  • Defining and setting both types of objectives.
  • Aligning objectives with organizational goals.
• Understanding KPIs
  
  • Setting and tracking KPIs.
  • Aligning KPIs with business strategy.

Day 3: The Balanced Scorecard Approach

• Introduction to the Balanced Scorecard (Kaplan and Norton)
  
  • The four perspectives of the Balanced Scorecard.
  • Applying the Balanced Scorecard in performance management.
• Strategic Performance Monitoring
• Using the Balanced Scorecard for tracking and managing performance across departments.

Day 4: Addressing Performance Gaps

• Identifying Performance Gaps
  
  • Recognizing performance issues and gaps.
  • Techniques for analyzing performance problems.
• Formal and Informal Approaches
  
  • Formal vs. informal methods for addressing gaps.
  • Developing action plans for performance improvement.

Day 5: Feedback and Continuous Improvement

• Providing Constructive Feedback
  
  • Feedback models (e.g., SBI, GROW).
  • Giving and receiving effective feedback.
• Driving Continuous Improvement
  
  • Fostering a culture of ongoing feedback and performance development.
  • Managing performance improvement processes.