Achieving Business Process Change

• Business process analysts and professionals involved in process improvement initiatives.
• Managers and leaders responsible for driving operational efficiency and process changes.
• Project managers and team members working on process redesign or re-engineering projects.
• Anyone seeking to gain expertise in business process management, modeling, and optimization.

Day 1: Introduction and Overview of Business Process Analysis

• What are “business processes” & “business process analysis”?
• The context of business process analysis – stages of business process management.
• Roles and responsibilities of a “business process analyst”.
• Identifying “business processes” in organizations.
• Prioritizing business processes to achieve better outcomes.
• Understanding business process re-engineering.
• Business process re-engineering model. 

Day 2: Design & Modeling Business Processes

• Elements of a business process – a checklist for analysis.
• Defining your problem.
• Business process modeling techniques & tools.
• Modeling “As-is” business processes for analysis.
• Identifying improvement opportunities.
• Modeling “To-be” processes with improvement.

Day 3: Executing Improved Processes

• Implementing processes.
• Exploring automation.
• Automating processes.
• Understanding business rules.
• Making connections.
• The role of workflow engines.

Day 4: Monitoring Performance of Redesigned Processes

• Implementing measures for process performance.
• What is business activity monitoring (BAM)?
• Using the balanced scorecard.
• Creating a balanced scorecard.
• Identifying gaps with process mining.

Day 5: Optimization Process Performance

• What is process optimization?
• Business process improvement strategies.
• Introduction to the lean concept.
• Using the lean Six Sigma approach to optimize process performance.
• Managing changes effectively in business processes.