Employee Relations and Engagement

 HR professionals, managers, team leaders, and anyone involved in managing employee relations, performance, or engagement within the organization.

Day 1: The Core Role of Employee Relations

• The Context of Employee Relations (ER)
  
  
  • Understanding the rationale behind ER and its importance.
  • The role of ER in shaping organizational culture and employee engagement.
• ER and Nationalization
  
  • Nationalization and the impact on ER practices.
• ER vs. Manager’s Role
  
  • Distinguishing the roles of employee relations specialists and managers.
• The Psychological Contract
  
  • Understanding expectations between employees and employers.

Day 2: The ER Function in Practice

• Effective Communication in ER
  
  • Team briefing, consultation, and communication strategies.
• Handling Employee Discipline
  
  • Gross misconduct, poor performance, and appeals processes.
• Sickness Absence Management
  
  • Managing sickness absence, return-to-work interviews, and trigger mechanisms.

Day 3: Supporting Managers, Supervisors, and Team Leaders

• Grievance Management
  
  • Conducting grievance interviews and understanding management’s right to manage.
• Equality and Diversity
  
  • Addressing discrimination, harassment, and promoting equality.
• Motivating Employees
  
  • Techniques for employee motivation and engagement.

Day 4: Managing Performance, Counseling, and Employee Assistance

• The Performance Management Process
  
  • Motivation theories and performance improvement techniques.
• Coaching and Providing Feedback
  
  • Methods for coaching, feedback, and goal setting.
• Employee Assistance Programs (EAP)
  
  • Role of counseling and job enrichment in employee well-being.

Day 5: Conflict Resolution, Documentation, and Software Tools

• Conflict Management Programs
  
  • Resolving conflicts, understanding the ground rules, and conducting workplace investigations.
• The Importance of Good Records
  
  • Using documentation and cloud-based software tools in conflict management and employee relations.
• Personal Development Planning
  • Techniques for employee development and engagement.