Corporate Risk & Crisis Management

This course is ideal for:

• Senior executives and decision-makers
• Risk managers and compliance officers
• Crisis management team members
• Corporate communications and public relations professionals
• Human resources managers
• Consultants and advisors in risk management and crisis planning

Day 1: Introduction to Crisis Management

• What is a Crisis and Crisis Management
• Why Crisis Management is Essential for Business Continuity
• Types of Crises: Non-Physical and Physical Damage Crises
• Building a Business Continuity Plan (BCP)
• Creating a Prevention Plan, Emergency Response Plan, and Business Resumption Plan
• Integrating Crisis Management within the BCP

Day 2:  Crisis Management Process

• The Stages of a Crisis: Pre-Crisis, Acute-Crisis, and Post-Crisis
• Crisis Management Steps for Each Stage
• Handling the Crisis at Each Stage
• Role of Decision-Makers during the Crisis Lifecycle

Day 3: Crisis Management Structure

• Establishing the Executive Management Team (EMT)
• EMT’s Role during Different Crisis Stages
• Forming the Crisis Management Team (CMT)
• CMT Roles and Responsibilities
• Training and Exercising the CMT

Day 4: Crisis Communications

• Setting up the Crisis Communications Team
• Developing a Crisis Communications Policy
• Creating the Crisis Management Plan (CMP)
• Building a Crisis Management Command Center
• Using a Crisis Management Checklist

Day 5:Exercising the Crisis Management Plan

• Planning and Performing Crisis Management Exercises
• Objectives of Crisis Management Exercises
• Evaluating the Effectiveness of the Exercise
• Updating the Crisis Management Plan Based on Exercise Outcomes
• Understanding the Difference Between Crisis Management and Risk Management