Mastering People Management

Team leaders, managers, and professionals aiming to strengthen their leadership and team management capabilities.

• Self-perception and leadership
• Beyond the job description: Understanding organizational requirements
• Balancing conflicting stakeholder demands
• Understanding the nature of change
• A model for implementing change

DAY 2: Personal Effectiveness, Time Management, and Delegation

• Understanding yourself and your organizational environment
• Outcome orientation
• Setting personal and team objectives
• Managing performance
• Finding and using time effectively
• A model for effective delegation

DAY 3: Communication, Influence & Conflict Management

• Channels of communication
• Effective listening skills
• Emotions and rapport
• Persuasion and negotiation: The keys to personal influence
• Managing conflict assertively

DAY 4: Team Building, People Management, and Motivation

• How high-performing teams work
• Identifying team roles
• Teams in practice: Teambuilding exercise
• Motivation and reward
• Building and sharing a vision
• Different approaches to leadership

DAY 5: Enhancing Team Performance through Coaching and Development

• How people learn
• Coaching for personal and team growth
• Feedback skills
• Development planning